Multi-Year Accessibility Plan 2024

(Revision June 25. 2025
next full review 2029)

 

Introduction

 

Kenilworth Media Inc. is dedicated to ensuring equitable access and inclusion for individuals with disabilities. We pledge to treat people with disabilities respectfully, preserving their dignity and independence.

Our belief in integration drives our commitment to promptly addressing the needs of individuals with disabilities. We will achieve this by eliminating and preventing accessibility barriers and fulfilling our obligations under Ontario’s accessibility laws. In 2014, Kenworth introduced its first Customer Service Policy, addressing the customer service needs of people with disabilities, training its frontline staff, and providing a dedicated feedback and contact process for any issues connected with accessibility. Ongoing digitalization in the world of publishing means Kenilworth has been able to make content available in multiple formats that make information more accessible.to people with disabilities.

The move to our new offices in 2024 led to the inclusive design of the office spaces and substantially improved office access for people with disabilities. Kenilworth Media Inc. prides itself on its non-discriminatory hiring practices, which create an inclusive workplace for people with diverse backgrounds and disabilities.

Kenilworth Media Inc. will continue to strive to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Kenilworth Media Inc. is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps to meet those requirements and improve opportunities for people with disabilities. Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians.

The plan is reviewed and updated at least once every 5 years.

We train every person as soon as practicable after hiring and provide training regarding any changes to the policies.

We maintain records of the training provided, including the dates on which it was provided and the number of individuals to whom it was provided.

 

Past Achievements to Remove and Prevent Barriers

 

Design and Public Spaces

Through its office move and rebuild, Kenilworth Media Inc.’s new offices are fully accessible, providing easier access, movement and orientation for employees and visitors.

 

Employment

As an inclusive employer, Kenilworth has an equal opportunities policy regarding hiring. During the hiring process, Kenilworth provides accommodations for job applicants with disabilities upon request.

Kenilworth has developed emergency plans for specific employees with disabilities. The plans were developed in consultation with those employees, ensuring their specific needs are met and that they are included, aware, and kept informed at all times in case of an emergency.

 

Customer Service

In 2014, Kenilworth introduced Customer service standards and trained all front-line staff to serve customers with disabilities. A specific e-mail address (accessibility@kenilworth.com) was posted on the corporate website to provide a specific feedback route for concerns. This email is directly routed to senior management to ensure timely and relevant feedback. However, as there is very little direct customer interaction in an office environment with outside customers, no input has been received.

 

Training

Since 2014, staff have been trained on AODA requirements for customer service. In 2024, all staff had to retake customer service training. Kenilworth also added training for all staff in Information and Communication. Relevant staff have also received employment training. Training is tracked, and new employees will be trained as soon as practicable.

 

Information and communication

Content created by Kenilworth is available upon request in alternative formats, such as large text and text files that can be converted with text-to-speech functionality. Other formats may be available upon specific request. No additional charge is required to access alternative formats.

Kenilworth strives to make its website accessible in compliance with WCAG 2.2 levels AA/AAA, making content easily accessible for people with disabilities.

To create awareness of the importance of web accessibility, not only editors and IT staff, but all staff, including senior management, have been trained in specific requirements for compliance with WCAG 2.2

 

Preventative and emergency maintenance of accessible elements

Kenilworth management monitors and encourages employees to monitor accessible elements in the office building to ensure that they are functional and that temporary disruptions are communicated immediately and fixed as quickly as possible.

 

 

Strategies and Actions

 

Information and Communication

All websites intended for Canadian audiences have been redesigned to comply with WCAG 2.2 Level AA/AAA.

Management will continue to monitor and ensure that staff maintain the accessibility of website content to communicate with and inform people with disabilities effectively.

Sites with an audience outside of Canada are being fully redesigned and are targeted to be fully compliant with WCAG 2.2 Level AA. by the end of the year 2026, with new content being posted already in compliance.

 

Employment

Based on the overwhelmingly positive experiences, Kenilworth will continue to provide employment opportunities to people with disabilities while ensuring that current employees with disabilities feel welcome and are given the workplace accommodations to make the employment relationship successful for both Parties.